Last Updated: July 2026
Thank you for shopping at TERMALCARE. We are committed to offering high-quality dermocosmetic products made with Thermal Water from the Nevado del Ruiz Volcano.
Please read this policy carefully before placing your order.
Due to the hygienic nature of cosmetic and skincare products, we do not accept returns of products that have been opened, used, or altered.
We also do not accept returns due to:
If you have questions about a product before purchasing, please contact our customer service team. We will be happy to help you choose the most suitable product.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of delivery.
To process your claim, please provide:
After reviewing your request, TERMALCARE may, at its sole discretion:
In many cases, we may not require you to return the product if the cost of international shipping exceeds its value.
Approved refunds will be processed to the original payment method used for the purchase.
Depending on your bank or credit card provider, refunds may take 5 to 15 business days to appear in your account after processing.
Shipping charges are non-refundable unless the error was caused by TERMALCARE.
Customers are responsible for providing a complete and accurate shipping address.
TERMALCARE is not responsible for delays caused by:
If a package is returned because of an incorrect address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before reshipment.
Orders shipped to the United States may be subject to customs procedures or other government requirements.
Any applicable duties, taxes, brokerage fees, or import charges imposed by U.S. authorities are the responsibility of the customer unless otherwise stated during checkout.
If you have any questions regarding your order or this policy, please contact us.
Email: [[email protected]]
WhatsApp: +57 3045671200
Business Hours
Monday through Friday
8:00 a.m. – 5:00 p.m. (Colombia Time)
